If the gift card was redeemed on the incorrect account, follow the below steps to contact Customer Support. If you can't find the credit or virtual item, repeat the Steps above to check any other user accounts you may have logged into when redeeming the card. If the account has the item, the page will show that the account owns the item.Click the virtual item's name or image to load the item's page.Look for the gift card virtual item on the Gift Card page.Make sure you're logged into the account where the Gift Card was redeemed.

Steps to locate your Exclusive virtual item Note there is a limit of one unique virtual item per month. The item will be instantly granted to your account when you redeem your Gift Card. Memberships purchased with Roblox Credit will automatically renew unless they are canceled before the renewal date. Your available Credit must cover the full price of your purchase at time of renewal.All Roblox Gift Cards come with a free virtual item. Or, you can select Redeem Roblox Card if you haven't yet redeemed the card.

Yes! When choosing a payment method, select Roblox Credit if you've already redeemed the card. If you do not have enough credit to pay for your entire purchase, you will be asked to use an alternate payment method.Ĭan I buy monthly memberships with Credit? At this time it is not possible to combine or split payment types. Gift Cards will need to be redeemed one at a time by visiting /redeem.Ĭan I combine other payment types with Credit? Yes! You can redeem as many Roblox Gift Cards to your account as you want.

How do I get a free virtual item from a Gift Card? What happened?Īll Roblox Gift Cards come with a free virtual item. I redeemed multiple Gift Cards but I only received one virtual item. The currency of your Roblox Gift Card must match your account country. How can I redeem a Gift Card that was purchased outside of my home country? If you are still unable to redeem your Gift Card, please contact Roblox support.

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